Return and Refund Policy

100-Day Risk-Free Trial
We offer a 100-day return policy, providing you with 100 days from the date you receive your item to request a return. Your satisfaction is our priority, and we strive to make the process as seamless as possible.

Eligibility for Returns

To be eligible for a return:

• The item must be in the same condition as when you received it.
• It must be unworn or unused, with tags, and in its original packaging.
• A receipt or proof of purchase is required.

To start a return, contact us at support@looponic.com.

• Once your return is approved, we will provide a return shipping label and detailed instructions on how and where to send your package.
• Items sent back to us without prior approval will not be accepted.

For any return-related inquiries, reach out to support@looponic.com.

Damages and Issues

Please inspect your order upon receipt. If you find the item defective, damaged, or incorrect, contact us immediately at support@looponic.com so we can address the issue promptly.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including:

• Perishable goods (e.g., food, flowers, or plants).
• Custom products (e.g., special orders or personalized items).
• Personal care items (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.

If you have questions about whether your item qualifies, feel free to contact us.

Note: We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to exchange an item is to return your current item. Once your return is approved, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

• Items must be in the same condition as received—unworn, unused, with tags, and in the original packaging.
• A receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund decision.

• Approved Refunds: The refund will be processed to your original payment method within 10 business days.
• Bank Processing Time: Please note, it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@looponic.com.

For any questions or concerns about our return and refund policy, please email us at support@looponic.com. We’re here to help!